Customer Testimonials

Great service desk customer service, easy to get right in for set appointment, waiting time is appropriate and understandable for service and time of appointment, I am grateful for the business to mail out coupons and service reminders as I got to use personalized coupon this visit for a nice discount off the listed service price. All staff and employees are friendly especially sales agent Mike Shelleman who I see each time I’m there for service and who sold me my GMC two years ago that I still love and only get serviced at the dealership. I appreciate the appointment reminders and the followup call the day after to inquiry about quality of service at previous day appointment. Never had any issues or problems and will continue to do all my GMC service and sales at GMC Fort Collins, CO!

(Facts) Had my 2014 GMC Denali 2500 HD in for warranty work three times for the same front end pitman arm. The last time they had it for 9 days and while it was there, $8,000+ in power tools and other quality handtools were stolen from my vehicle. My truck tool box was broken into and the tool boxes in the bed were removed. Matt at the service center who I had dealt with throughout this service, confuses me maybe. His response to me calling Markly and saying "hey I'm the one that just picked up that 2014... I just realized that all the tools had been stolen from the back of my truck". Matt's response: "Well-- I didn't do it."......... a very brief silence before I immediately requested somebody in management. I didn't suspect anything at that time, but doesn't sound like an innocent or natural response to should be highly unexpected notification of events. I was told a manager will call me soon. I did not receive a call back until I called three times and threatened to write a review prior to a call if I didn't receive one within the next 30 minutes. I received one 5 minutes later. I filled a police report. Nothing for the police to go off of because apparently there are NO cameras in the entire place other than where you turn your vehicle in which showed the tool boxes in the back of my truck. Matt told the detective and his boss that I called and told him I was going to pick up my tools , which I never did and have phone records showing that I did not call them once in between the day I dropped it off and the day I picked it up . Employee reports support multiple theft from my vehicle during the first few days on-site. Markley GMC service center decided their insurance wasn't even going to be contacted and "don't have insurance to cover this type of thing" Bull Spit! according to my insurance agent. I was later told by the Markley manager that they are just going to assume that I am trying to be fraudulent and stole my own tools. They let my insurance agent sit in the office for 4 hours before they told her she had to get out as they were closing. She told me she sat on hold for the manager for hours, each of the three days prior and is why she decided to go in person. I am pretty sure if they were confident that they had no liability and truly believe that I stole my own tools, this upstanding company and personnel wood continue down the current path and at least talk to an insurance agent regarding a police investigation and claim directly related to the personnel and area he manages. So unless you are Mark McVey or a detective, don't take your vehicle there, Ever!. My insurance is going to cover (with increased insurance rates of coarse) the tools that were locked in the tool box, nothing from the bed, including a 90+ lb bucket with screws and bolts. Do you think someone climbed a fence with that and carried all my tools very far? (My opinion)No, pulled right to my truck with knowledge of no cameras, location, and open gates. They Stole from me, and called me a thief. I even hired a private detective but was a waste of money it was only a scam . I was going to spend $500 a day I expected more than an hour of him searching employees open network social media accounts . Didn't ask the right question I guess. Oh! They also stole many many hours of my sleep, trust in humanity, and my otherwise relaxed state of mind! Hey you should risk it though, they are pretty tooled up now, or maybe they deserve my hard earned property that enable me to support my 6 kids and awesome wife. NAH!